Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Because of sanitary requirements, to be eligible for a return, your item must be in the same condition that you received it, unopened in its original packaging.  Please provide an original receipt or proof of purchase.

To start a return, you can contact us at info@myzenmoon.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.  You will be required to pay for shipping back to us.  Items sent back to us without an authorized return shipping label will not be accepted

You can always contact us for any return question at info@myzenmoon.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.